The Humbling of Coinbase – The New York Times

The bloat was especially severe on Coinbase’s customer-service team. New staff members often felt that they didn’t have enough to do. “I got maybe four phone calls a day for a while,” said David Visini, a customer-service employee who was laid off. “It was dead, dead, dead.”Ms. Choi, the chief operating officer, acknowledged that Coinbase …

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